Privacy Policy

Effective Date: September 20 2025

La Dolce Villa Lazio (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you book a stay with us or use our website.

1. Information We Collect

When you make an inquiry or booking, we may collect:

Personal details: Full name, email address, phone number, nationality, and identification documents (as required by Italian law).
Booking details: Dates of stay, number of guests, and any special requests.
Payment information: Billing address, payment method, and transaction details (processed securely through third-party providers like Stripe, PayPal, or your chosen booking platform).
Technical data: IP address, browser type, and cookies when you use our website.

2. Why We Collect Your Data

We use your information to:

Confirm and manage your reservation.
Communicate with you before, during, and after your stay.
Comply with Italian legal requirements for guest registration (including reporting to local authorities).
Process payments securely.
Improve our services and website experience.

3. Sharing of Information

We only share your data when necessary:

Legal obligations: Guest data must be reported to Italian authorities (Questura/Alloggiati Web) as required by law.
Service providers: Payment processors, booking software, and website hosting partners who help us run our business securely.
No sale of data: We never sell or rent your personal data to third parties.

4. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve functionality and measure site performance. You can disable cookies in your browser settings at any time, though some features may not work properly.

5. Data Retention

We keep guest records only as long as necessary:

Booking and identification data: Retained for the period required under Italian law.
Payment records: Retained for tax and accounting compliance.
General inquiries: Deleted once no longer needed.

6. Your Rights

Under EU GDPR regulations, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data (where not legally required to keep it).
Restrict or object to certain processing.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at: [Insert Contact Email].